Refund Policy

Formal, serious, and compliant policy for live hemp clone transfers in Oklahoma.

Overview & Purpose

This policy governs refunds and replacements for live hemp clones sold by Lucky Cloud Lab. Because live plant material is perishable and regulated, claims require timely evidence and verification.

Evaluations are made based on time-stamped evidence, delivery verification, and applicable Oklahoma Department of Agriculture rules.

Eligibility for Refund or Replacement

Dead-on-arrival (DOA) or severely damaged clones reported within 48 hours of delivery/pickup.
Incorrect strain or count delivered.
Rooting failure reported with evidence within 7 days.
Claims must include invoice number, delivery/pickup timestamp, and photographic evidence.

Non-Refundable Conditions

Damage occurring after customer handoff or due to improper handling.
Environmental stress from mis-transport or unsuitable storage after delivery.
Unauthorized transfers, re-sales, or disposal of material prior to claim resolution.
Claims made outside the stated time windows.

Delivery & Pickup Protocols

All transfers comply with Oklahoma hemp transport and record-keeping requirements. Recipients must verify count and condition upon receipt. We recommend taking time-stamped photos at handoff.

Replacements & Store Credit

Approved DOA/incorrect-item claims will be remedied with a no-cost replacement where available.
If replacement is not feasible, store credit valid for 180 days may be issued.
Refunds to the original payment method are only issued when neither replacement nor credit is possible.

How to File a Claim

Send claim materials by email or phone within the required window.

Email: support@luckycloudlab.com
Phone: 405 - 676 -2760

Invoice number
Time-stamped photos/videos
Delivery or pickup time and location
Brief description of the issue
Oklahoma hemp license number for licensed buyers (if applicable)

Claims lacking timestamped evidence may be declined.

Compliance & Legal Notes

Transfers of live hemp clones are subject to Oklahoma Department of Agriculture, Food & Forestry (ODAFF) rules. This policy complements state rules and may be updated to reflect regulatory changes. This page is not legal advice.

FAQ

Do you guarantee growth or yield?
No. We guarantee clone condition at transfer and reasonable rooting viability within stated windows; growing outcomes depend on the buyer's environment and practices.

Can I return clones I don't want?
No. Live plant material cannot be returned unless defective or incorrect on arrival.